OK fine... Panglima, you want to go in this direction. I applaud your bold move. Definitely, you have the ambition.
Allow me to share my experience as an Agent of Change in the field of technology.
Always, when comes to technology, be mindful that there is a tendency for us to fall into a situation where the solution is looking for a problem. That's because whatever your problem, there is surely somebody who had developed a solution to it. Not necessarily that solution is the best or the most practical.
Hence, in this case, money talks and bullshit walks. So to save you the trouble of over-promise and under-deliver, at the very beginning of the deal, ask this question, "Do I need it?"
I am all for technology adoption but if you are looking for a silver bullet, you going to be disappointed. That's because technology is a rapier sword. The key to a successful deployment is not the technology per se *b[y] (but) the ease of the transition from the status quo to the desired outcome.
* Right, Sarah.
You must take into account the learning curve and the process of learning, unlearning, and relearning.
Therefore, you need to be mindful that the battle is won one eyeball at a time. So you need well-trained Feet on the Streets and dedicated teams of Call Centers.
OK, Panglima, I give you the analogy of a Battlefield. To win the war, you need the Infantry. However, they need to be supported by Artillery Unit. You follow?
Start small. Have a pilot. Also, make it easy for people to migrate. Make it in such a way, they see the benefit and the need to migrate. This is known as the What's in it for Me (Wiifm) question.
Look, I know this is mundane to you, but please Panglima, when you attend the meeting with the IT personnel, BE THE LAST TO SPEAK. That way you get to hear what everybody has to say and you are seen as a good listener.
This is the technique used by Napoleon Bonaparte and Nelson Mandela.
So I'm not going to steal the thunder. Rather, allow me to leave you with this visual aid:
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